FAQ
What is the return policy?
View our return policy here.
What are the shipping options?
We offer a variety of shipping options both domestically and internationally via UPS and USPS. Rates will be calculated at checkout prior to the placement of your order.
What are the international taxes, duties, etc., that I have to pay?
International taxes and duties will vary based on the shipping carrier you choose. If applicable, taxes and duties will be charged to the receiver.
When will I receive my order?
Our in house fulfillment process usually takes 1-2 business days. We will notify you by email once it has shipped with a tracking number.
What do I do if I never received my order?
If you haven't received your order, you can contact us via the chat option on our store, via email (customercare@ziglar.com) or by phone (800-527-0306)
What do I do if I received a defective order?
Our warehouse team diligently checks each product before sending it to you, but if your order happens to be damaged in shipping, please contact us so we can help make it right.
How do I make changes to an order I’ve already placed?
If your order has not been shipped, you can request changes by contacting us.
Where are you located?
Our Headquarters office is located in Dallas, Texas and our warehouse is located in Bainbridge, Indiana.
How do I contact your company if my question isn’t answered here?
Contact us here.
View our return policy here.
What are the shipping options?
We offer a variety of shipping options both domestically and internationally via UPS and USPS. Rates will be calculated at checkout prior to the placement of your order.
What are the international taxes, duties, etc., that I have to pay?
International taxes and duties will vary based on the shipping carrier you choose. If applicable, taxes and duties will be charged to the receiver.
When will I receive my order?
Our in house fulfillment process usually takes 1-2 business days. We will notify you by email once it has shipped with a tracking number.
What do I do if I never received my order?
If you haven't received your order, you can contact us via the chat option on our store, via email (customercare@ziglar.com) or by phone (800-527-0306)
What do I do if I received a defective order?
Our warehouse team diligently checks each product before sending it to you, but if your order happens to be damaged in shipping, please contact us so we can help make it right.
How do I make changes to an order I’ve already placed?
If your order has not been shipped, you can request changes by contacting us.
Where are you located?
Our Headquarters office is located in Dallas, Texas and our warehouse is located in Bainbridge, Indiana.
How do I contact your company if my question isn’t answered here?
Contact us here.